Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card, gift voucher or Paypal account). We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded
We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 28 days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website or alternatively, please get in touch with our Customer Care team.
Please be advised that, unless faulty, we cannot accept returns for underwear that does not have the protective cover removed from the gusset for hygiene purposes or underwear that have had the tags removed or shows evidence of being worn.
Please note, we will accept returns of non-sales items when returned in perfect condition.
Goods can either be exchanged or refunded only if they are returned in perfect condition with tags attached and with a receipt, as proof of purchase. We will not accept returns on lingerie that has been damaged or worn.. All items purchased on sale are final. Gift vouchers are not refundable.
Alternatively, to create your return please log on to our Returns Portal and follow the steps. You will need your Order Number/ID stated on your order confirmation and the email address used to place the order.
Please include the return paperwork as well as any received with your order, so that we can process your return as quickly as possible.