Return Policy

We hope you are delighted with your purchase; however, should you wish to return your order for an exchange or refund, you can do so via our portal here. Please note we will accept returns sent back within 14 days of receipt of your order.
Please ensure the item(s) are in their original condition and packaging, with all tags attached. Ensure that briefs are tried on over your own lingerie – we will not accept returns on lingerie that has been damaged or worn.

Refunds

Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card, gift voucher or Paypal account). We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded

Exchanges

We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 28 days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website or alternatively, please get in touch with our Customer Care team.

Non-refundable

Please be advised that, unless faulty, we cannot accept returns for underwear that does not have the protective cover removed from the gusset for hygiene purposes or underwear that have had the tags removed or shows evidence of being worn.
Please note, we will accept returns of non-sales items when returned in perfect condition.
Goods can either be exchanged or refunded only if they are returned in perfect condition with tags attached and with a receipt, as proof of purchase. We will not accept returns on lingerie that has been damaged or worn.. All items purchased on sale are final. Gift vouchers are not refundable.

 

Alternatively, to create your return please log on to our Returns Portal and follow the steps. You will need your Order Number/ID stated on your order confirmation and the email address used to place the order.
Please include the return paperwork as well as any received with your order, so that we can process your return as quickly as possible.

 

Please note:
A return request must be created within 14 days of receiving your order.
Please return your parcel as soon as you receive your return paperwork.
Any unauthorised order returned to the warehouse will be returned to sender.