These General Terms and Conditions and any document to which they refer are meant to create a legally binding agreement between you and us while protecting your rights as a valued customer and our rights as a company.They therefore form the entire agreement between you and us and replace any previous agreement. If, during the duration of this agreement, we do not manage to demand the full compliance with your obligations pursuant to the agreement or to these General Terms and Conditions, or if we are unable to exercise the rights or legal remedies to which we are entitled on the basis ofthe agreement, this does not constitute a waiver of such rights or remedies and you are not relieved of your obligation to comply. Waiving of rights by usis not valid, unless it is explicitly stated that there is such a waiver and that this has been notified to you in writing. Waiving by us of the demands of compliance with one of these General Terms and Conditions does not imply a waiver regarding a later non-compliance.

If you place an order through our Website by clicking the ‘Buy now‘ button, this order constitutes a binding offer by you to use to buy one or more Products from us.

Thereafter you will receive a confirmation email from us to confirm that we have received your order, including an order number (the ‘Confirmation of Receipt‘). This does not mean that your order has been accepted as the information on our Website is not an offer to sell but only an invitation to enter into negotiations. All orders are subject to acceptance by us and we confirm such an acceptation to you by sending you an email in which we confirm that the Product has been shipped (the ‘Confirmation of Shipment‘). Attached to the Confirmation of Shipment is the invoice. By placing an order, you agree to only receive a digital invoice. If we do not accept your offer, we inform you of this via email. If money has been withdrawn from your account, this sum will be fully returned, or if money has been blocked on your credit card, this sum is unblocked. Both of this as soon as possible but in any case within 14 days after the Confirmation of Receipt.

The contract for the purchase of a Product between you and us (the ‘Contract‘) is only created from the moment we accept your order by sending you the Confirmation of Shipment and the Contract only relates to the Products of which we have confirmed the shipping in the Confirmation of Shipment. The language of the Contract is English.

We are not bound to the delivery of any other products which could be part of your order until the shipment of such products is confirmed in a separate Confirmation of shipment.

Except when there is a manifest error, the price of the Products is the price which is mentioned on our Website at the moment you click on the button ‘In Basket’. The prices on our Website include VAT, and also  include  shipping costs. The shipping costs are added to the total amount owed as explained in ‘Shipping & Delivery’. The shipping costs are stated again in the Basket and in the Confirmation of Receipt.

Although we do everything within our power to ensure that all prices of our Products and all shipping costs on our Website are correct, mistakes can always be made. If we discover a mistake in the price of one or more Products which you ordered, we will inform you as soon as possible and you have the right to cancel your order free of charge. If you have already paid for the Product(s), you will receive full repayment of this amount as soon as possible, in any case within 14 days after the cancellation of the order.

This website accepts the following payment methods:

• Credit and debit cards: Visa, MasterCard, Maestro and American Express

• Paypal

• Klarna 

• Amazon Pay and Paypal 

Charging your account

After placing your order, your account will be charged once your order is submitted. If you need to change or cancel your order, please contact Customer Service to ensure that your order is correctly refunded.

Safe payment

This website is provided with an SSL encryption system to protect all personal and payment data. SSL technology not only encrypts information, it also assures your browser that your data is being sent to the correct and secure computer server. It also checks the data being transferred to ensure that it has not been altered in any way. When you enter an SSL enabled area of the site you will see a padlock at the bottom of your browser. This means that the information you enter here is protected.

If you are enrolled in the Visa Secure or MasterCard Secure programs, you will also need to enter your password to complete your transaction. To further protect our customers, certain payment guidelines are in place. When placing an online order the following information is required to be correct: all billing information must match the information registered with your banking facility, the method of payment, CCV code, and expiration date must match the card used for payment.

If you need immediate assistance placing an online order during normal business hours please feel free to email Customer Service.

Information regarding availability shown on this Website can also be changed by us without prior notification. We cannot guarantee permanent or continuous availability of all products on this Website. All orders are always subject to availability.

We will deliver the Products ordered by you to the delivery address which you entered at the time of the order.

The delivery will take place in accordance with the information on the product pages after your order was accepted.

In the case of unforeseen circumstances which are reasonably outside of our control (for instance, bad weather conditions, unforeseeable delays due to traffic jams, roadworks, deviations or mechanical faults, in any case in so far as this is reasonably outside our control) it may be impossible to deliver the Products within the time delays indicted and we cannot be held liable for the non-delivery or late delivery of the Products totally or partly caused by such circumstances. If a delivery does not take place, we will agree an alternative delivery date with you.

We can also not be held liable for any delay of the delivery caused by the unavailability of someone to accept the delivery of the Products. It is your responsibility to contact the post office or courier service where applicable to organise the pickup or delivery of Products which could not be delivered because you were not available.

The ownership of the Products ordered is only transferred to you when the Products have been delivered to you and after we have received the full payment of all sums due regarding the Products. Once the Products have been delivered to you or to a person designated by you, they will be held at your own risk and you will be responsible for them.

You have a right to cancel your order without having to give a reason at any time before your goods are dispatched or within 14 days after delivery, such 14 day period beginning on the day after you receive the goods. Where your order comprises multiple delivery shipments, the 14 days cancellation period for the goods in your order begins on the day after you receive the delivery of the last shipment to you. To exercise your right to cancel you must inform Osha by Kadijah of your decision to cancel per telephone or by sending us a unilateral declaration by e-mail or post using the contact data set out above. You cannot return worn lingerie or lingerie that is missing labels and packaging. This will not be accepted. 

Standard returns policy

You can return your order free of charge by following the standard returns policy. You can consult this policy here.

Alternative returns instructions

Please take into account that the suggested returns procedure on our delivery and returns page, which is free of charge, is not obligated. If you wish, you can also use the Model withdraw form (see Annexe 1 to these General Terms and Conditions) and send this together with the goods to the following address. In this case the return is at your expense: Cancellation consequences 86-90 Paul Street, London, EC2A 4NE

Following cancellation we will refund you the price paid for the cancelled order (or part of the ordered cancelled) less any collection or return charges (if any). We will also refund any standard delivery charges paid. In case you already made a payment to us, we will refund you once your return has been processed and not later than 14 days upon receipt of your return, provided your return has been accepted.

Defective goods

Without limiting your cancellation rights as set out above, if you are not satisfied with a product for any reason e.g. it is damaged or defective, please return the product to us. These goods may be sent back free of charge by returning them to us following the outlined returns instructions as mentioned on the delivery and returns page. Once we have acknowledged or confirmed the product’s defect or other problem, we will provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale. We will notify you of your refund for defective goods via e-mail within a reasonable period of time and will, in any case, refund you within 14 days of the day you sent the item(s) back to us, provided your return has been accepted.

Refunds procedure

In both cases (cancellation or defective goods) we will refund you using the same method of payment you initially used when placing your order. Where the goods show signs of unreasonable use, we reserve the right to withhold damages. For these goods, unreasonable use means handling the goods beyond what is reasonable to establish the nature, characteristics and functioning of the goods, in particular if it goes beyond the sort of handling that might reasonably be allowed in a shop (f.e. removing labels). We may withhold any refund until we have received the goods or you have supplied proof of return for the goods. If at the time of purchase you received a discount on the full order, this discount is divided amongst the different articles pro rata the purchase price. If you return this order (partially), also the discount (partially) shall be taken into account and actual amount paid shall be refunded

8.1 Regarding a Product purchased through our Website

Our liability regarding any Product which was purchased through our Website is strictly limited to the purchase price of this Product. Nothing in these General Terms and Conditions constitutes an exclusion or limitation in any way of our liability: a) For death or personal injury caused by our negligence; b) For fraud or gross negligence by our employees and agents; or c) For any issue for which it would be illegal or unlawful for us to exclude or limit our liability, or to undertake an attempt to do so.

All product descriptions, information and materials which are included on this Website are delivered ‘as is’, without explicit or implicit guarantees or other guarantees. In so far as legally allowed, but without excluding anything which, according to the legislation, may not be excluded in the case of consumers, we refuse all other guarantees of whichever nature. The provisions of this article are without prejudice to your legal rights as a consumer or to your rights to cancel the Contract.

8.2 General rejection of liability

Notwithstanding the fact that Osha by Kadijah uses great accuracy when creating and maintaining this Website, Osha bu Kadijah cannot give explicit or implicit guarantees of any nature regarding the Website and its content. Specifically, Osha by Kadijah cannot guarantee that the information contained in this Website is correct, accurate and complete, suitable for a specific purpose or up to date. Osha by Kadijah may change or remove information on this Website at any time without prior notification.

Except when legally forbidden, Osha by Kadijah  rejects any explicit or implicit guarantee regarding the marketability, satisfactory quality or suitability for a specific purpose, compatibility, protection, accuracy and non-infringement of intellectual property rights. Neither Osha by Kadijah , nor any of its licences, licensors, service providers or suppliers guarantee that this Website or any function on this Website will function without interruption or defect, that defects will be corrected or that this Website or the servers which give access to this Website are free of viruses or other damaging elements. Furthermore, Osha by Kadijah annot be held liable for any damages which occur or which apparently are related in any way to the access to or use of this Website, including any damage caused to your hardware or software, including viruses which infect your hardware or software as a result of the access to or use of this Website. The use of suitable anti-virus software is exclusively your responsibility.

You explicitly accept (in the broadest sense of the word in the legislation), that Osha by Kadijah cannot be held liable for any direct, indirect, incidental, exceptional or consequential damages. If you are unsatisfied with any part of the Website or cannot accept any of the provisions of these General Terms and Conditions, your only option is to stop using this Website.

We are not liable for any delays in the delivery of Products which you have ordered if this is due to events or circumstances which are reasonably outside of our control, including, but not limited to, strikes, exclusions of employees or other industrial actions, faults in systems or in access to networks, flood, fire, Covid-19 and its variants or  explosion.

By using this Website you recognise that it contains texts, layout, photographs, illustration, drawings, graphic element and other elements (‘Content’) protected by author’s rights, database rights, brands, trade secret and or other property rights. All Content is protected by the applicable legislation regarding copyright, which is also applicable to the copy rights of Osha by Kadijah regarding the selection, coordination, classification and improvement of such Content. Commercial partners, suppliers, advertisers, sponsors, licensor, co-contractors and other third parties may have property rights to the Contents which they make available on this Website. The Content of the database is also protected by the exclusive right of the author of the database, on the basis of which this author can prohibit the acquiring and/or reuse of all or part of the Content of the database.

The reproduction, adaptation, changing, translation, distribution, transfer, publication, display, licensing, use for the production of derivative works or other use of all or part of the Content in any form and by any means is equally prohibited without prior written permission of Osha by Kadijah .

Unless determined otherwise, Osha by Kadijah allows a non-exclusive, not transferable and limited right to access, use and reproduction of this Website and its Content for your personal, non-commercial use, subject to the provisions of these General Terms and Conditions. You do not derive any property rights from the display of the Content on your computer. The change or use of the Content for other purposes, especially the use of the Content in printed form, on another website or network environment is strictly prohibited without prior permission of Osha by Kadijah.

By using this Website you agree not to use automatic means or manual procedures to control or copy the pages of this Website or any Content of this Website. You undertake not to use means, software or processes to prevent or to try to prevent the good functioning of this Website. You also undertake not to undertake any actions which could generate an unreasonable or disproportional heave load on the infrastructure of this Website.

All names, logos and other signs used on this Website, including the names ‘Totoaffairs, Osha by Kadijah , Osha by K are legally protected brands and/or trade names of  Totoaffairs , associated companies or third parties. Any use of these or similar signs without prior written permission of Osha by Kadijah or of the owner of the rights is prohibited.

This Website may provide hyperlinks to other websites which are perceived as potentially interesting for you, but which are partly or fully the property of, controlled by or managed by a third party. Such links are only provided for your comfort and information.

Osha by Kadijah does not verify the content of these external websites and if you choose to click on these hyperlinks you do so at your own risk.  Osha by Kadijah has no liability regarding these external websites. The fact that  Osha by Kadijah provides a link to a website of a third party does not constitute an approval, recommendation or financing thereof by Osha by Kadijah or associated companies for such a third party. Any mention of the Products or services of a third party is solely for your comfort and information and does not constitute the approval or recommendation of such Products or services by Osha by Kadijah. Osha by Kadijah can also not be held liable for future changes to the linked websites.

Links to this website are prohibited subject to prior and written permission by the limited company Osha by Kadijah

You undertake to indemnify, compensate, and at the request of , Osha by Kadijah to defend  Osha by Kadijah its directors, employees, shareholders, agents and representatives for and against all claims by third parties and/or costs (including but not limited to reasonable legal fees and solicitors’ costs) resulting from the incorrect use of our Website, your infringement of these General Terms and Conditions or any other infringement of a user or an intellectual property right or any other right of a person or entity.

If a provision of these General Terms and Conditions is illegal, invalid or non-enforceable for any other reason, these General Terms and conditions must be interpreted as if the illegal, invalid or non-enforceable was never included, and  Osha by Kadijah will have the right to remove this provision from these General Terms and Conditions without any effect on the validity or enforceability of the other provisions. These General Terms and Provisions constitute the entire agreement between you and  Osha by Kadijah regarding the Content.

For any questions or concerns you can contact  Osha by Kadijah with the use of the contact details above.

All notifications which you wish to send us must be sent to the contact details above. We will answer you by email or by post to the postal address that you provided when placing your order. Notifications are deemed to have been received and properly delivered 24 hours after the sending of an email or three days of the date of sending a letter, unless otherwise stated (because of closing days of the head office). To prove that a statement and/or complaint was made, it suffices to prove that, in the case of a letter, such a letter was properly addressed, stamped and posted, and in the case of an email, that such email was sent to the email address provided of the person addressed.

These General Terms and Conditions are governed by the law in the United Kingdom and every Contract established through this Website will be governed by British  law, without prejudice to applicable mandatory law provisions. For any dispute arising from a Contract, or arising through the use of this website and these General Terms and Conditions, the exclusive competent courts are those of the United Kingdom 

Annexe 1 Model form for revocation (only fill in and return this form if you wish to revoke the agreement)

• To kadijah@totoaffairs.com

Address: 86-90 Paul Street, London, EC2A 4NE

• I hereby inform you that I revoke our agreement regarding the sale of the following goods

• Good

• Ordered on

• Order number

• Name and first name

• Address

• Date